Riken Americas Corporation

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Building Our Team for the Future

Riken Elastomers Corporation located in Hopkinsville, Kentucky, and subsidiary of Riken Americas Corporation, is a custom compounder of flexible and rigid PVC along with TPE for a variety of industries.

We are seeking a Customer Service representative to join our team.

Essential Duties and Responsibilities include but are not limited to:

  • Ensure compliance with all environmental, health, safety and quality standards.
  • Analyze, make recommendations and implement improvements and changes to current internal and external systems and processes related to customer functions.
  • Analyze documents such as forecast, production schedules, customer orders, and on-hand minimum balance levels to determine necessary and appropriate material requirements and material priorities.
  • Track inventories of materials and supplies necessary to meet production demands including inventory levels at off-site warehouse.
  • Collaborate and work with sales team to meet customer requests and requirements.
  • Understand and implement specific customer requirements to include internal reporting.
  • Identify and resolve customer issues regarding daily transactional items.
  • Identify and develop relationships with vendors.
  • Promote and maintain team effectiveness and morale as demonstrated by positive actions, attitudes and judgment.
  • Other duties as assigned.

Qualifications:

  • Associates Degree and 5 years related experience or equivalent related work experience.
  • ERP experience in a manufacturing environment required. 
  • Proficient with Microsoft Office.
  • Strong written and verbal communication skills: demonstrated ability to interface with customers and suppliers at various levels.
  • Effective planning, organization and documentation skills.
  • Sound judgment and decision-making skills.
  • Excellent time management skills.
  • Proven ability to effectively perform in a self-directed work environment.
    Must be a team player and able to provide direction and support to other team members.
  • Flexible, open to change and able to handle ever-changing priorities.
  • Travel as needed.

Benefits:

  • Bonus potential
  • 401k
  • Work/Life balance
  • Wellness program

As an Equal Opportunity Employer, we are committed to a diverse workforce.

Please email resume and salary requirements to kwilcox@rec-ky.com

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